Privacy Policy

Updated and Effective as of July 13’th, 2015

This Privacy Policy applies to PC360 (PCBackup360) collection and use of personally identifying information ("Personal Information") that we may gather when you visit our Website, purchase, license, or Use PC360 Products or Services, or contact us. By Using PC360 Products or Services, you expressly consent to the collection, processing, and use of your Personal Information according to this Privacy Policy.
Our Terms and Conditions of Use discuss how we handle, encrypt, and protect the data you choose to store on our servers (and any related data) ("Backup Data"), as well as other matters. All provisions of the Terms and Conditions of Use are incorporated into this document by reference.


All of the terms used in this Privacy Policy have the same meanings as are defined in our Terms and Conditions of Use.

Why PC360 Collects Personal Information

PC360 collects your Personal Information at a variety of points, including when you place an order, download a new product or update, register a license, request services, store Backup Data, confer with one of our customer support technicians, or take part in other activities on our Website. During these interactions we will collect Personal Information relevant to your transaction with PC360, such as your name, mailing address, phone number, e-mail address, employment information, and credit card, banking or billing information, along with information about the PC360 Products or Services you license, such as the activation code, date of purchase, and information relating to a support issue. PC360 will use your Personal Information to send you messages through desktop alerts, SMS/Text messaging, email, etc. concerning updates to PC360 Products or Services. Please be aware that if you choose not to provide us with your Personal Information, we may not be able to, or may choose not to, make PC360 Products or Services available to you.

Regarding Children

PC360 Products or Services are not marketed to or intended for use by individuals who cannot legally bind a contract. Accordingly, PC360 does not intentionally gather any Personal Information about visitors or customers who are under the age of 18. If you are under the age of 18 or otherwise lack the capacity to enter into a binding contract, do not use our Website or services yourself. Please ask an adult to establish an account with us instead.

Cookies and Other Technologies

PC360 uses "cookies" and other technologies to collect data that enable us to better understand and improve the usability, performance and effectiveness of our Website. Cookies are files sent to your browser and stored on your computer. If you do not want PC360 to send cookies to your browser, you can set your browser options to reject cookies or to notify you when a Website tries to put a cookie into your browser software. Rejecting cookies may affect your ability to use some features of PC360 Products or Services.

PC360 gathers general information about visits to our Website, the files you have marked for backup, the configuration of your computer and your computer's interaction with PC360, and stores this information in log files. PC360 uses this information to understand traffic and downloads on our Website, enabling us to improve the site, provide the best online experience possible, and improve our ability to serve our customers.

To install PC360 Products or Services on your computer, you must be an "Authorized Administrator." By installing PC360 Products or Services on your computer, you grant PC360 the right to back-up any and/or all of the files on the computer regardless of who might be the creator, originator, editor, or otherwise the owner of those files. You assume sole responsibility for PC360 receiving access to and backing-up those files.

Sharing Your Personal Information

PC360 will not provide unaffiliated third parties with access to your email address or other contact information. PC360 or the PC360 Affiliates may, from time to time, share with you information about other products and services that we think you may find to be of interest. If you wish to change the types of communications you receive from us, you may do so by modifying your profile at, or by clicking on an appropriate link in any PC360 email communication to you

PC360 may disclose your Personal Information to third parties if we believe that such action is necessary to (1) comply with a law, regulation, or governmental or judicial warrant, rule, or order; (2) protect and defend the rights or property of PC360; (3) enforce the PC360 Terms and Conditions of Use and/or this Privacy Policy. PC360 may also provide access to your Backup Data to government authorities if PC360 suspects or believes that the data contain child pornography or other prohibited data, or that the data or the PC360 Products or Services are being used for illegal purposes. PC360 will provide access to your Backup Data to your surviving spouse and/or your executor upon presentation of a death certificate and identification which PC360 reasonably believes to be valid and sufficient, or in response to a court order, warrant, subpoena or other judicial or administrative legal process.

How We Communicate with You

PC360 may, from time to time, send you emails, or desktop alerts or other communications containing the following types of information: notifications of detected problems with your service; notifications concerning the expiration of your account; activity status reports; service and software upgrade notices; notices concerning new or related products or services from PC360 or other providers, enhancements, and price changes, notifications regarding suspected unlawful or inappropriate use, and requests for feedback on your PC360 Products or Services.

Security for Your Personal Information

PC360 has security measures in place to protect against the loss, misuse, and alteration of your Personal Information in our customer database. Personal Information provided to PC360 is stored in secure facilities with access restricted to authorized personnel only. Although we make good faith efforts to store the Personal Information we collect in a secure operating environment that is not accessible to unauthorized users, we cannot guarantee complete security.

To provide secure credit card processing when ordering from us, orders placed on our Website are processed through a payment gateway which operates under its own privacy policy. If you choose to purchase or license PC360 Products or Services online using a credit card, the credit card information is sent to PC360 using SSL (Secure Socket Layer) encryption, an industry-standard method for protecting data as it travels over the Internet, or a similar encryption technology that may become accepted as an industry standard or better encryption method, in the future ("Transmission Encryption"). To learn more about our credit card processing vendors and their respective privacy and other policies (which are incorporated by reference into the PC360 Privacy Policy and Terms or Use by reference) PC360 encrypts the files that we process before they leave your computer. PC360 uses SSL or similar Transmission Encryption technology before sending your files to our data centers. Your encrypted backup files transmitted to our servers are stored in facilities with access restricted to authorized personnel only. PC360 does not encrypt the file names or file type information.

By Using the PC360 Product that permits you to download your backed up files to any computer that has a connection to the Internet you understand that PC360 will be decrypting these files before they leave PC360's servers and that once decrypted these files can be reviewed by anyone who may be able to access them.

PC360 will not decrypt your files unless i) it reasonably believes that it must do so to troubleshoot problems with the PC360 Products or Services or ii) it reasonably believes it must do so in order to comply with a law, subpoena, warrant, order, or a certification requirement, such as the requirements of 18 U.S.C. § 2703.

However, if you elect to Use PC360 Products or Services that permit you to access Backup Data from an Internet enabled computer other than by using PC360 Software on your registered computer, then your Backup Data will be decrypted by PC360 in its data center and sent to you in a decrypted form via public infrastructure. You election to use such products or services may make the contents of these files to accessible to individuals or entities other than you and those you intend. By using such products and services, you knowingly accept this risk.

How You Can Access Or Correct Your Personal Information

You can access selected Personal Information that we collect online by selecting the "My Account" tab on our home page and logging in. We use this procedure to better safeguard your information. You can correct factual errors in your Personal Information on our Web that credibly shows error. To protect your privacy and security, we take commercially reasonable steps to verify your identity before granting access or making corrections.

European Personal Identifiable Information

The Personal Information we collect from individuals or equipment located in the European Economic Area ("European Personal Information") may be processed on servers in the United States.

Definitions Applicable to European Personal Information

The following definitions apply to PC360's policies pertaining to protection of privacy and security interests in European Personal Information.

"PC360" means PC360, Inc., its subsidiaries and its predecessors and successors.

"Personal Information" means any information or set of information that identifies or could readily be used by PC360 or its agents to identify an individual. Personal Information does not include information that is encoded or anonymized, or publicly available information that has not been combined with non-public Personal Information.

"Sensitive European Personal Information" means European Personal Information that reveals race, ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, or that concerns health or sex life.

Privacy Principles Applicable to European Personal Information

PC360 will process European Personal Information in accordance with the following principles:

  • NOTICE. Where PC360 collects Personal Information directly from individuals in the EEA, we will inform them about the purposes for which we collect and use their Personal Information, the types of non-agent third parties to which PC360 may disclose that information, and the choices and means, if any, PC360 offers individuals for limiting the use and disclosure of their Personal Information. Notice will be provided in clear and conspicuous language when individuals are first asked to provide Personal Information to PC360, or as soon as practicable thereafter, and in any event before PC360 uses the information for a purpose other than that for which it was originally collected.
  • CHOICE. Where PC360 collects Personal Information directly from individuals in the EEA, PC360 will offer individuals the opportunity to choose (opt-out) whether their Personal Information is (a) to be disclosed to a non-agent third party, or (b) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. For Sensitive Personal Information, PC360 will give individuals the opportunity to affirmatively and explicitly (opt-in) consent to the disclosure of the information to a non-agent third party or the use of the information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. PC360 will provide individuals with commercially reasonable mechanisms to exercise their choices.
  • SECURITY. PC360 will take commercially reasonable steps to protect Personal Information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction.
  • DATA INTEGRITY. PC360 will use Personal Information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. PC360 will take commercially reasonable steps to ensure that Personal Information is relevant to its intended use, accurate, complete, and current to the extent appropriate for its intended use.
  • ACCESS. Upon request, PC360 will grant individuals commercially reasonable access to Personal Information that it holds about them. In addition, PC360 will take commercially reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete.
  • 6. ENFORCEMENT. PC360 will conduct compliance audits of its practices to verify adherence to this Privacy Policy. Any employee that PC360 determines is in violation of this Privacy Policy will be subject to disciplinary action up to and including termination of employment.

Use of Remarketing with Google Analytics and Google Adwords

PC360 stores cookies on our website which captures information about page visits. This information is anonymous and PC360 uses this information internally to deliver the most effective content to our visitors. Information from the cookies is used to gauge page popularity, analyze traffic patterns on our site and guide development of other improvements to our site. PC360 does not require that you accept cookies, however, some functionality of our website or service may be disabled and not work correctly if you decline to accept cookies. PC360 never gives away information about our users. If you choose to e-mail us and provide personally identifiable information about yourself, PC360 will use this information only to respond to your inquiry. PC360 will not sell, rent or otherwise disclose that information to third parties unless such disclosure is necessary for the purposes set forth in this Policy, by law or a policy or notice contained or associated with a specific PC360 product or service.

PC360 uses analytics data and the DoubleClick cookie to serve ads based on a user's prior visits to our website. Site visitors may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or they may opt out of Google Analytics by visiting the Google Analytics opt-out page Google has additional information available about their Remarketing Privacy Guidelines , Policies , and Restrictions.


This Privacy Policy shall apply to the fullest extent permitted by applicable law. If for any reason any provision of this Privacy Policy is held to be invalid or unenforceable to any extent under applicable law, then (i) such provision will be interpreted, construed, or reformed to the extent reasonably required to render it valid, enforceable, and consistent with the original intent underlying such provision and (ii) such invalidity or unenforceability will not affect the validity or enforceability of any other provision of this Privacy Policy and all such provisions shall remain in full force and effect.